Refund policy

We want you to love what you ordered. If something isn't right, we're here to help. Please contact us within 14 days of delivery at [your contact email]. Items must be unused and in original packaging. Because Paw & Haven works with multiple fulfillment partners, return eligibility and instructions may vary by product — we'll confirm the process when you reach out. Damaged or defective items will be replaced or refunded at no cost to you. Refunds are issued to the original payment method within 5–10 business days of approval.